All FAQ's

COVID-19 UPDATE - Australia Post has implemented social distancing rules during processing which has been impacting delivery times. Delays to our regular postage time-frames may occur.  Some international deliveries may be redirected/significantly impacted.  You can stay up to date with updates here:  https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates

How much is shipping within Australia?  

Standard Shipping:
$10 flat rate, free standard shipping for orders over $100
Timeframes: Australia Post standard metro 3-6 business days, Australia Post Standard Regional: 4-13 business days.

All orders are sent with signature on delivery, with the exception of thin, lightweight parcels that will be sent as a letter and cannot be tracked. You can select this option if eligible in checkout for $7. Please note: due to COVID-19 packages sent with Australia Post will not require signature on delivery at this time. Once your order has been dispatched, you will receive a shipping confirmation email. Your email will contain your tracking details. 

Express Shipping:
$15 Express shipping
Timeframes: Australia Post Express metro 1-3 business days, Australia Post Express Regional: 2-5 business days.

Christmas cutoff: 
Standard shipping: 12th December 2020
Express shipping: 19th December 2020

If you need a gift in a hurry, we have a range of gift cards offering total flexibility. 

How much is international shipping?

International shipping is a flat fee per order with both standard and express options as outlined below.

International shipping costs (calculated in your selected currency):

New Zealand:    Standard Tracked Shipping - $20 Express Tracked Shipping - $30   Worldwide:   Standard Tracked Shipping - $30  Express Tracked Shipping - $40


 *Please note that due to COVID-19 there are restrictions on some countries receiving international mail, if you are concerned about your order delivery please contact us at hello@seedandsprout.com and we will happily assist.

*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. Seed & Sprout cannot be responsible for these additional charges.

 *For more info about shipping services please check here.

I just placed my order, when will my items ship?

Generally, we ship within 1-3 business days. Please note that due to COVID-19 there are some delays in transit, we appreciate your patience.

How long until I receive my order?

For Domestic orders with Standard Shipping:
Australia Post standard metro 3-6 business days, Australia Post Standard Regional: 4-13 business days.

For Domestic orders with Express Shipping:
Australia Post Express metro 1-3 business days, Australia Post Express Regional: 2-5 business days.

For International orders:
Delivery time differs between countries, for more information please use link below:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please note that due to COVID-19 there are some delays in transit, we appreciate your patience.

If I place an order that contains 'pre order' and 'in stock' items, will the 'in stock' items be sent separately? Can I split my order?

Unfortunately, not at this time. If you order a pre order item with in stock items, your complete order will be sent once ALL items are in stock. If you need to receive items separately, you need to place a separate order, as shipping costs need to be covered.

Please order carefully, as we DO NOT split orders once they have been placed.

However, if you've already placed your order and you are desperate for the in-stock item to come first (we get it!) , you may be able to pay additional shipping to split your order.

Please get in touch with one of our team members and they will assist you.

Thank you for your understanding. 

Faulty goods

Something is wrong with my product!

Don't worry, we are here to help. Please email us at hello@seedandsprout.com or call us on 1300 407 356 and we will find a solution.

Afterpay

What is Afterpay?

After pay is a payment option that we offer on all our Australian orders. It’s basically like a lay-by that you get now! For more information visit this link https://www.afterpay.com/en-AU/how-it-works-online

I'd like to use Afterpay but I can't see it in the checkout?

Please contact us.

I'd like to use Afterpay but it's not working/sending me in a loop?

Please try your email address instead of phone number in the checkout. Afterpay does not work without an email address. 

Vouchers/Promo codes

How do I use a gift voucher/promo code?

Once you have checked out, on the right-hand side of the screen is a box that says ‘Discount’- enter your code there and press Apply. 

My promo code/gift voucher isn’t working!

Please firstly check you’ve entered the code in the right case (upper or lower), secondly, check the expiry of the code from the source of the code, or contact us

How many codes can we use in one order?

We can only use one code at a time. Better check which code you have can give you the bigger discount!

Returns

I don’t like my product, can I return it?

We gladly accept returns of unused products within 30 days of receipt or purchase - to read more please visit our Returns & Refunds page.

CrunchBox

Care Instructions

  • The Crunchbox is dishwasher safe!
  • Wash Crunchbox with warm soapy water before first use, wiping out all compartments at the top and bottom
  • For any caked on foods, use a paste of baking soda to scrub off
  • Avoid any harsh cleaners and chemicals such as bleach to avoid damaging the stainless steel
  • Try to clean your Crunchbox promptly after use, especially if it contained any acidic foods such as tomatoes
  • Dry promptly with a towel to avoid any water marks

Can it go in the dishwasher?

Absolutely, it can go in the dishwasher!

Can it go in the microwave?

No, definitely do not try this!

Is it leak-proof?

As the CrunchBox is made from 100% stainless steel, without any seals, it is unfortunately NOT 100% leak-proof. Luckily we've added 2 leak-proof pots that fit perfectly inside to handle the saucy things!

Can it go in the oven?

It certainly can go in the oven. Just make sure you handle with care as the CrunchBox will get hot! 

 

Eco Brush Set 

Care instructions

  • The most important rule of the brush set is to get them nice and dry!
  •  Rinse any residue off them after use, and store them with bristles facing downwards so the water runs away from the handle
  • If you can find a nice sunny spot for them to rest after all their hard work, even better!

Can I put them in the dishwasher?

Due to the intense heat/ long water exposure and harsh cleaners used in a dishwasher, it is not advised to clean them in the dishwasher.  

Can I use these in the bathroom?

You absolutely can! 

Is there any plastic in the brush?

There is absolutely no plastic in our eco brush set and the bristles are made out of 100% Plant based fibre. 

Are the brush bristles vegan?

The brush bristles are 100% plastic-free and 100% plant-based fibre! It's amazing!

Eco Stow Set 

 

Care instructions

  • Wash before first use
  • Glass bottoms can go in the dishwasher
  • For caked on food, soak glass bottoms in solution of baking soda and dish soap
  • Avoid any abrasive cleaners or scrubbers on the bamboo lids
  •  Dry bamboo lids promptly
  • Eco Stow sets are safe for the freezer 

Can I use them in the microwave? 

You can use them in the microwave without the lid on. 

Can I use them in the oven ?

Yes you can use them in the oven! Take the lid off first. 

Is the capacity of the container with or without the lid on?

The capacity listed is the size of the glass container without the lid on. 

Are they freezer safe? 

Yes they are! Just wait for any hot liquids to cool down before you place them in the freezer. 

 

Food Huggers

 

Care instructions

  • Wash before first use with warm soapy water
  • The Food Huggers are dishwasher safe!
  • Avoid any abrasive cleaners or scrubbing brushes so the silicone doesn't get scratched
  • For any stains, soak in a solution of baking soda
  • Ensure they are dry before nesting back together 

How do I use to store an avocado?

It’s going to feel a little bit strange, but cut the avocado crosswise to store with the Food Hugger. This will also mean there's less exposed avocado and it will last even longer, winning!

Are these dishwasher safe?

Yes! The can withstand temperatures up to 250 degrees celsius.

What else can I use these for?

You can use these as a lid! Perfect for tinned tomatoes, dog food, half-drunk cans of drink, lost jar lids, sour cream or yoghurt lids.

Are they BPA free?

Yes! 

Can you use these in the microwave?

You can reheat in the microwave with our Food Huggers. 

Are they safe for the freezer?

Yes!

 

Silicone Fresh Food Pouches

 

 

Care instructions

  • Wash before first use with warm soapy water
  • The Silicone Fresh Food pouch is dishwasher safe
  • Avoid any abrasive cleaners or scrubbing brushes so the silicone doesn't get scratched
  • For any stains, soak in a solution of baking soda
  • Resist temptation to turn pouches inside out to clean, as this will damage the integrity of the leak-proof seal opening
  • To dry, wipe out with a towel or keep them open over a jar or rack
  • Avoid washing alongside anything sharp to prevent any holes

Are they leak-proof?

They certainly are!

Can I use these in the freezer?

Yes you can!

Can I use these in the microwave?

You sure can, just take the slider off first.

How can I clean them?

These bad boys are dishwasher safe! To remove odours and/or stains caused by carrots or tomatoes, soak the silicone food pouch in baking powder + water solution for 2 hours.

 

Leak-Proof Eco Food Jars

 

Care instructions

  • Wash out Jars before first use 
  • Safe for use in dishwasher!
  • For any caked on foods, use a paste of baking soda to scrub off
  • Avoid any harsh cleaners and chemicals such as bleach to avoid damaging the stainless steel
  • Try to clean your Eco food jars promptly after use, especially if it contained any acidic foods such as tomatoes
  • Regularly remove the silicone leak-proof seal to wash and dry before putting lid back together
  • Dry promptly with a towel to avoid any water marks 

Are the containers insulated?

The containers are made of stainless steel so keep warmth or cold quite well, but they are not double-walled for insulation so that they can handle more contents and they are not too heavy!

Can they go in the microwave?

Stainless steel and microwaves do not mix- definitely not!

Can they go in the dishwasher?

They can go in the dishwasher.

Is the leak-proof seal removable for cleaning?

It is! You can pull it out with your finger.

Can they go in the oven?

They can go in the oven with the lid off. 

 

Pantry Jars 

 

Care instructions

Glass bases: 

  • Wash with warm soapy water before first use
  • For any hard to remove stains, apply a paste of Baking Soda and soak
  • They can go in the dishwasher, but we recommend hand-washing! 

Lids: 

  • Wash quickly with warm water and a mild detergent
  • Do not soak or use any abrasive cleaners
  • Try to avoid use in the dishwasher
  • Acidic and abrasive foods can affect the bamboo lids

Can I use these for hot foods?

These jars are not recommended for hot foods.

Can I use these in the freezer?

They are not recommended for freezer use.

How do I clean the jars?

Hand-washing these jars is recommended.

 

Pocket Tote Shopping Bag 

 

Care instructions 

  • Wash in Cold water with a mild detergent, they are organic cotton so can handle a wash
  • Line dry to prevent shrinkage!

Why are the pockets not closed at the bottom?

The pockets aren’t closed as that’s how you can fit bottles and jars in there without putting too much strain on the bag! Think of it more as a divider/holder. Maybe we should call it the Divider/Holder Tote Shopping Bag.

 

Reusable Stretch Lids

 

Care Instructions

  • Wash before first use with warm soapy water
  • The Stretch lids are dishwasher safe
  • Avoid any abrasive cleaners or scrubbing brushes so the silicone doesn't get scratched
  • For any stains, soak in a solution of baking soda
  • To dry, wipe out with a towel or keep them open over a jar or rack
  • Avoid washing alongside anything sharp to prevent any holes
  • Ensure they are completely dry before nesting them back inside each other

The stretch lids are too big for my bowl, what do I do?

That’s totally ok! If you simply place it over the top and its touching the rim of the bowl all the way around then that is fine- it is covered, just don’t flip it upside down.

Can I put them in the dishwasher?

You sure can! Some people do prefer to hand wash them though especially if there is any oily residue on them.

Can I use these in the microwave?

You sure can! They can withstand high temperatures and are perfect to stop your soup splattering everywhere.

How to use:

  • Ensure the surface where the silicone is touching is clean and dry and free of oil
  • Simply stretch lid over bowl, ensuring that the coverage is even on each side
  • The silicone need something to stick to, just as plastic Cling film sticks to itself, or sticks to another clean dry surface.
  • If used correctly you can stack reusable stretch lid bowls on top of each other, a great way to store leftovers and save space.

 

Clear Food Wraps

 

Care instructions

  • Wash before first use with warm soapy water
  • The Reusable Food Wraps are dishwasher safe
  • Avoid any abrasive cleaners or scrubbing brushes so the silicone doesn't get scratched
  • For any stains, soak in a solution of baking soda
  • To dry, wipe with a clean towel or keep them draped over a jar or rack to air dry
  • Avoid washing alongside anything sharp to prevent any holes
  • To store, when they are completely dry, roll them up with the bumpy side facing outwards

Why won’t my wraps stick?

The wraps need a clean, dry surface to cling to.

Are they microwave and oven safe?

The wraps can go in the microwave and the oven, handling temperatures up to about 250 degrees celsius. Avoid use in gas ovens or near an open flame. 

We also recommend you don't use any type of nut oil on the wraps whilst cooking as nut oils generally have a higher smoke point and can melt your wraps.

We suggest having a separate set of wraps for cooking as they tend to lose a bit of their stickiness after being used in the oven or microwave.

Instructions for use:

  • Prepare by making sure both the surface of the bowl and the silicone food wrap are dry.
  • Place the wrap shiny side down, bumpy side up.
  • Stretch (rather than drape) the food wrap over the surface of the bowl from one side to the other until it grips and forms an airtight bond.
  • Store food as usual.  

 

Bamboo Lid Care

  • Wash quickly with warm water and a mild detergent
  • Do not soak or use any abrasive cleaners
  • Try to avoid use in the dishwasher
  • Acidic and abrasive foods can affect the bamboo lids
Why silicone, isn’t that plastic?

Our silicone lids are 100% BPA and plastic-free. They are more durable than plastic too! 

Silicone is a safer choice for our bodies as it contains none of the highly toxic chemicals that can leech from plastics.

Due to it's malleable properties, silicone is the safest flexible and water resistant material available on the planet.

It is heat resistant and stain-resistant, can be used under extreme temperatures like in the oven, freezer and microwave and dishwasher.

Silicone is also more environmentally sustainable than petro-chemical and oil derived plastic, being made largely from sand. 

Silicone is the safest choice for you and your family.

Where are your products made?

Our products are designed by us in Byron Bay, Australia and made for us by manufacturing partners in Australia, Taiwan, USA, China and India. 

You can find more detailed information here